Privacy Policy
Last updated: August 4, 2026
Information We Collect
When you submit a consultation request or contact us, we collect personal information including your name, email address, and details about your benefits-related enquiry. This information is necessary to provide the services you request.
We may also collect information about how you use our website through cookies and similar technologies, as described in our Cookies Policy.
How We Use Your Information
We use the personal information you provide to:
- Respond to your consultation requests and enquiries
- Provide the legal assistance services you have requested
- Communicate with you about your case and our services
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: to provide the services you request
- Legitimate interests: to improve our services and communicate effectively
- Legal obligation: to comply with applicable laws and regulations
- Consent: where you have given specific consent for certain processing activities
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Government agencies and assessment centres as necessary to process your benefits applications
- Professional advisors who assist us in providing our services
- Service providers who support our business operations, subject to confidentiality obligations
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. For active cases, we retain data for the duration of your engagement with us. After completion, we retain records in accordance with legal and professional requirements.
Your Rights
Under data protection law, you have the following rights:
- Access: request copies of your personal data
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your data in certain circumstances
- Restriction: request limitation of processing in certain situations
- Objection: object to processing based on legitimate interests
- Portability: request transfer of your data to another service provider
To exercise these rights, contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or write to us at 47 Hanover Street, Edinburgh, EH2 2PJ, United Kingdom.